Shipping & Returns

Safe Delivery - This is VERY IMPORTANT!

Please be aware - a safe delivery address is of the utmost importance for the safe arrival of your package!
If your package is stolen - we cannot retrieve it for you. We cannot refund you if the Post Office marks it as Delivered.
If you believe you may not have a safe porch or building, simply request Signature Confirmation. 

If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!

All returns must be authorized by, Inc. Returns may not be used, opened or damaged. Some items such as wigs and custom orders are not refundable. Due to the specialized quality of many of our products, many of our makeup products and supplies are not returnable.

If you would like to test a product first - many times samples are available - e-mail or call us - we are happy to help to find the right product for your needs!!!

Please be aware, there may be a 5% restocking fee, for special orders, custom orders or rush orders.

Unless we have mis-shipped or made a mistake in the order - shipping fees are not refundable.